EXISTENCE OF CONSUMER DISPUTE DISPOSAL AGENCY (BPSK) IN CONSUMER DISPUTE SETTLEMENT (STUDY ON LAW NUMBER 8 OF 1999 ABOUT CONSUMER PROTECTION)
The concept of national development is an obligation that the development must be enjoyed by all citizens without exception. As a state of law, Indonesia places the people's sovereignty as the basis for the development of a national development system. National development must be directed towards the realization of a just and prosperous society based on the values of the Pancasila and the 1945 Constitution of the Republic of Indonesia. The national economy is driven by economic actors, both individuals and institutions whose purpose is to seek profits, economic actors conduct economic activities using various forms of business and running a business. The rapid development of the economy has caused many good products and services circulating in the community. The type of research data is secondary data with primary legal material and secondary legal material. The collection technique is library research. While the data analysis technique used is descriptive qualitative. From the results of the research and analysis very helpful in terms of resolving consumer disputes, especially nowadays the tendency of the community (business-producers and consumers) really wants a solution that is fast, simple, inexpensive, and not too bureaucratic. The consumer dispute resolution mechanism has been regulated generally in Article 54 UUPK Number 8 of 1999, and followed up with the issuance of Presidential Decree (Keppres) Number 90 of 2001 concerning Technical Instructions for the Establishment of Consumer Dispute Resolution Board at the Regency / City level, and also followed by with the issuance of Decree of the Minister of Industry and Trade (Kepmenperindag) Number 350 / MPP / Kep / 12/2001 Concerning the Implementation of the Duties and Authorities of the Consumer Dispute Resolution Board.